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Business Office Associate ID-11209

CarMax, the way your career should be! 

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

  • Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
  • Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
  • Seeks win/win solutions for the customer and partners appropriately
  • Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
  • Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

  • Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

  • Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
  • Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
  • Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
  • Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team:

  • Pleasant, but noisy office environment
  • Numerous distractions and disruptions due to incoming communication
  • May require walking or standing for extended periods of time
  • Variety of work schedules with shifts that do include nights, weekends, and holidays.
  • Wear CarMax clothing (acquired through the company) at all times while working in the store
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $40/hr, College Student Friendly, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $35/hr, Weekend, No Degree, Remote Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Customer Support, $42/hr, Remote, Evening, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Live Chat Support, $40/hr, Weekend, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Support, Remote, $50/hr, No Experience, Night Shift Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, Remote, $42/hr, Evening/Night Shift Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Phone Support, $45/hr, Night Job, College Student Live Chat Support, $42/hr, Weekend, Remote, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $40/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, Remote, $42/hr, Evening/Night Shift Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual 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Evening Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $40/hr, Part-Time, No Degree Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, $35/hr, Weekend, No Degree, Remote Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Data Entry, $50/hr, Remote, Evening Job, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Customer Support, $50/hr, Night Shift, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Data Entry, $40/hr, Part-Time, College Student Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree

Qualifications:

Work requires ability to:

  • Read, interpret and transcribe data in order to maintain accurate records
  • Use resources and partnership to balance the needs of the customer and the business
  • Understand numeric filing system
  • Use word processing, spreadsheet and other programs, displaying intermediate PC skills
  • Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
  • Lift objects that weigh as much as 15-20 lbs
  • Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
  • Complete CarMax provided training as required
  • Develop partnerships with Sales team and other departments in order to provide quality customer service
  • Maintain confidentiality of all records, files and reports within the scope of the position
  • Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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