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Patient Service Representative DI- 11010

Job Description

As a Patient Service Representative at Spine & Sport Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay: $18/hr

Schedule: Full time 40hrs/per week - clinic is open M-F 6am-7pm

Location: 21115 Montiel Rd San Marcos, CA 92069

Essential Job Functions:

Patient Interaction:

  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

 

Administrative Support:

  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping front office area neat, tidy and organized
  • Coordinate with clinical staff to ensure a seamless patient experience.
  • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
  • Communication and Coordination:
  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions.

 

Miscellaneous Operations:

  • Maintain a clean and organized reception area.
  • Assist in managing inventory and ordering office supplies as needed.
  • Participate in team meetings and contribute ideas for process improvement.
  • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Physical Requirements:

  • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
  • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
  • Vision: Clear vision for reading and analyzing documents.
  • Communication: Ability to communicate effectively verbally and in writing.
  • Mobility: Occasional movement within the office environment.

Qualifications:

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College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Support, $40/hr, Night Job, College Student Remote Customer Support, $42/hr, Night Job, No Experience Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $50/hr, Night Job, No Degree, Remote Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $45/hr, Remote, No Experience, Night Job Data Entry, $45/hr, Remote, Night Job, No Degree Phone Job, $35/hr, Remote, Part-Time, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $40/hr, Night Job, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Remote Moderator, $40/hr, Weekend, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Live Chat Support, $35/hr, Remote, Night Shift, No Degree Customer Support, $42/hr, Remote, Evening, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Customer Support, $45/hr, Part-Time, College Student Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Customer Support, $45/hr, Part-Time, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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