User Experience Athlete ( Night shift, Remote) ID- 10931
Description
About Ultrahuman:
Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, the world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology, and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.
About the Role:
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Responsibilities:
- Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
- Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review: Proactively review the user journey to identify and address areas for improvement.
- Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
To Apply:
- Send across a Loom Video answering the following questions
- Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
- Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here )
- According to you, what's the distinguishing factor between good and great customer experience?