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Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time ID- 10846

Duration: contract until January 24th (Temporary backfill)

Location: Fully remote (must work EST hours - 9AM-5PM)

Pay Range: $20-24/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.• Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:•

 

Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients•

Remote Phone Support, $45/hr, Night Job, College Student Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Data Entry, $40/hr, Part-Time, No Degree Required Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Customer Support, $45/hr, Part-Time, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Weekend Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Data Entry, No Degree, $45/hr, Part-Time, Remote Job Live Chat Support, $50/hr, Remote, No Experience Required Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $45/hr, No Degree, Evening Job Remote Customer Support, $35/hr, Night Shift, No Degree Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Phone Job, $42/hr, Night Shift, College Student Friendly Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Phone Support, Remote, $50/hr, No Experience, Night Shift Customer Support, No Degree, $40/hr, Remote, Weekend Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Data Entry, $40/hr, Remote, Night Job, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $50/hr, Night Shift, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Phone Support, $40/hr, Night Job, College Student Remote Data Entry, $40/hr, Weekend Job, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Weekend Customer Support, $42/hr, Remote, College Student Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Data Entry, No Experience, $50/hr, Remote, College Student Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Data Entry, $50/hr, Remote, Evening Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Support, $45/hr, Night Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Phone Job, $45/hr, No Degree, College Student Friendly

 

Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...