Virtual Assistant / Cohost for Short-Term Rental Management (Guesty Pro + Airbnb Claims Experience) ID- 10802

Virtual Assistant / Cohost for Short-Term Rental Management (Guesty Pro + Airbnb Claims Experience)


Overview:


We’re a growing short-term rental property management company based in Nashville, and we’re looking for a Virtual Assistant who can also act as a cohost and back-end operations manager. My property management system is with Guesty, so I would need you to be proficient with that with operations, manage reporting and payments for clients, and handle Airbnb damage claims when things go sideways.

This is a long-term role with serious growth potential as we scale.

Key Responsibilities:


Back-End Operations

Manage and track payouts across Airbnb (most of the income is from airbnb), Vrbo, and direct bookings via Guesty
Maintain accurate commission structures for each client ( % models) ( Are you able to build that out in Guesty?)
Build and send monthly owner reports (occupancy, revenue, fees, etc.)
Organize and reconcile payments and financial documentation - which will be shared with my book keeper to manage my own quickbooks for the business.
Airbnb Damage & Reimbursement Claims

File claims for damaged or missing items within Airbnb’s Resolution Center
Gather supporting evidence: receipts, photos, messaging, cleaner reports
Follow up on open claims and communicate with Airbnb support
Maintain an internal inventory tracker
Escalate and negotiate when needed to secure reimbursements
Cohost Support

As I grow, I may add more responsilbity like guest communication. So I would need you to be available for occasional weekend or after-hours communication (flexible)

What You Bring:

Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Part-Time Data Entry, $40/hr, Remote, College Student Friendly Live Chat Support, $40/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Virtual Assistant, $40/hr, Remote, No Experience, Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, Remote, $42/hr, Evening Job, No Degree Virtual Assistant, $42/hr, Evening, Remote, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Customer Support, $40/hr, No Experience, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Phone Job, $42/hr, Night Shift, College Student Friendly Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Phone Job, $42/hr, Part-Time, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Evening, Remote, College Student Live Chat Support, $35/hr, Remote, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Live Chat, $50/hr, College Student, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Remote Phone Support, $40/hr, Evening, No Experience Required Remote Customer Support, $45/hr, No Experience, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Data Entry, $50/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Phone Support, $45/hr, Evening, No Experience Required Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $35/hr, College Student, Night Shift Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $40/hr, Remote, No Experience, Evening Job Weekend Data Entry, $45/hr, Remote, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Weekend Customer Support, $42/hr, Remote, College Student Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Moderator, $40/hr, College Student, Weekend Job Remote Data Entry, No Experience, $40/hr, Part-Time Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Support, $40/hr, Remote, No Experience, Evening Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Remote Data Entry, No Experience, $40/hr, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Customer Support, $45/hr, No Degree, Evening Job


Guesty platform experience is required
Experience managing Airbnb listings and guest communication
Confidence with financial reporting, payout tracking, and organization
Experience filing and managing Airbnb damage claims or Resolution Center disputes
Clear written English and strong communication skills
Familiar Excel
Detail-oriented and self-sufficient — you take ownership of tasks
Bonus: Familiar with different types of rental tools StayFi, Rank Breeze, smart locks, or pricing tools, other tools im not aware of yet.


Availability:


Some availability during CST/EST working hours, (especially during check in and check out times)
Flexibility for weekend/evening messaging preferred but not required, but this is more for future reference.

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