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Virtual Receptionist ID- 10826

Job Summary

Virtual Receptionist - Work from Home (Hiring in the U.S. and Mexico only)

NOTE: We are not hiring in California, Connecticut, New Jersey, New York, and Washington.

Our Virtual Receptionists love their job.

We are seeking experienced call-handling professionals for our elite Virtual receptionist position. We are passionate about our Virtual Receptionist agents being able to shine and utilize their inner "superpowers" every day by providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.

What you will do...

  • Work 100% remote
  • Answer calls for a variety of different businesses and professionals
  • Take messages, screen new clients, book appointments, collecting payments, and transfer calls
  • Understanding the caller's needs and providing business information
  • Be part of a team and contributing to continued excellence

You should apply if you...

  • Have strong typing and multitasking skills
  • Have access to high-speed internet
  • Have the ability to work in a quiet setting remotely
  • Are a professional and confident communicator with clients
  • Are a proficient and confident computer user
  • Speak smoothly and confidently in English

We want all-star agents who are...

  • Experienced professional communicators, verbally and in writing
  • Instruction readers and listeners
  • Solid ethical decision-makers
  • Caring and respectful of everyone
  • Responsive to change and understanding that there is always room to improve
  • Multitaskers who can balance serving clients directly
  • Resourceful and able to navigate learning new things with ease

Before you apply you must have...

PREDICTABLE SCHEDULING:

We operate 24/7/365. We offer flexible hours with a requirement to work one shift on Monday and a minimum of 30 hours per week up to 40 hours per week. Our scheduling offers set hours, providing a level of predictability for our agents and contributes to a positive work/life balance. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

Pay and Benefits

For U.S.-based agents

  • Starting rate of $15/hour
  • Starting rate of $16/hour for bilingual agents who speak fluent English and Spanish
  • Paid training
  • Healthcare benefits available for agents working 30+ hours weekly

For Mexico-based agents:

  • Starting rate of $11/hr
  • Paid training

Additional potential earnings and benefits:

  • Employee referral bonus of $150
  • Many more team award earning opportunities!

Job Types: Full-time, Part-time

Health and safety considerations: Smith.ai is a fully remote workplace. All of our virtual receptionists work from the safety, convenience, and comfort of their own homes.

Disclaimer: We do not charge an application fee, nor do you have to pay to work here. We will also not request any banking information or payments of any type from you to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...