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Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time ID_ 10843

Duration: contract until January 24th (Temporary backfill) Location: Fully remote (must work EST hours - 9AM-5PM) Pay Range: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.• Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:•
Bachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.•
Remote Live Chat, $40/hr, Part-Time, No Degree Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $40/hr, Night Shift, College Student Friendly Customer Support, $42/hr, Remote, Evening, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, Remote, $40/hr, Weekend, No Experience Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, $40/hr, Remote, Weekend, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Customer Support, $42/hr, Remote, Evening, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Data Entry, $45/hr, No Degree, Night Shift Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Customer Support, $42/hr, Night Job, No Experience Remote Phone Support, $45/hr, Night Job, College Student Remote Moderator, $40/hr, College Student Friendly, Part-Time Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Phone Support, $50/hr, Weekend, Remote, No Experience Remote Moderator, $42/hr, Weekend, No Experience Required Remote Customer Support, $40/hr, Weekend, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Phone Job, $35/hr, College Student, Night Shift Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, Remote, $45/hr, Evening, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $35/hr, College Student, Night Shift Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Phone Support, $40/hr, Night Job, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Live Chat, $35/hr, College Student, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Customer Support, $45/hr, No Experience, Part-Time Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $45/hr, No Experience, Remote, Night Job Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Job, $42/hr, Part-Time, College Student Friendly
98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...